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Students talking to a member of the Student Support Team

Student support and wellbeing

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There may be times when you need support to help you manage academic or personal pressures, and we are here to help.

The information on this page will guide you through the support channels available to you as a Hull York Medical School student. There is always someone available to help you, 24/7.

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Reporting a concern | NHS Mental Health Services | University Support Services

Urgent support

If it is an emergency or you need urgent help

If you are in crisis

If you or someone else is in danger, call 999 or go to A&E now

If you need help urgently for your mental health, but it's not an emergency, get help from NHS 111 online or call 111

Visit the NHS website for details about where to get urgent help for mental health

University security teams (for students on campus)

University of Hull: Campus Security emergency number: +44 (0)1482 465555

You can also speak to a member of the Hubble team by starting a live chat in the Hubble Portal (student login needed).

University of York: Campus Safety team: +44 (0)1904 323333

The Safezone app also provides quick access to emergency calls, first aid, maps and a help desk (registration with your student email address needed).

24/7 support services

If you need to talk, day or night

University of Hull Student Assistance Programme (SAP)

University of Hull’s Student Assistance Programme offers 24-hour support to all Hull York Medical School students.

The service, delivered in partnership with Health Assured, is available to help you with anything that’s impacting on your mental health and wellbeing.

Samaritans

Call the Samaritans on 116 123. Samaritans offer someone to talk to in confidence 24 hours a day, seven days a week.

If you prefer to text

Text SHOUT to 85258 for free from all major UK mobile networks. You'll then be connected to a volunteer for an anonymous conversation by text message.

Shout is a free, confidential, messaging mental health support service run by the Mental Health Innovations charity.

Report and support

Reporting a concern

If you wish to report a concern about yourself, staff, students or an incident of misconduct, harassment, discrimination, bullying, sexual violence, health or patient safety you have witnessed on campus or clinical placement, please use the following links to submit a report, and learn about support available.

For students

York registered students:

Hull registered students:

For staff

York registered staff:

Hull registered staff:

For members of the public

Anonymous reporting

For Hull York Medical School staff, students, members of the public and parents who wish to make an anonymous report or raise a patient safety concern directly with Hull York Medical School, please use the Hull York Medical School reporting form.

The University of York's Report + Support form also supports anonymous reporting and can be used as an alternative for incidents related to University of York-registered Hull York Medical School staff or students.

Report an incident anonymously

Where to get help

NHS Support Services

Talk to your GP

All students should register with a doctor as soon as possible after arriving at university. You'll need to talk to your GP to use some mental health services.

Your doctor can diagnose your mental health needs and offer guidance and medical treatment. Your doctor may prescribe medication, but they can also help you access talking therapies and psychological treatment.

Search the NHS website for GP surgeries in your area.

NHS talking therapies services

You can refer yourself directly to your local NHS talking therapies service without a referral from a GP, although you will need to be registered with a GP.

The service offers talking therapies, such as cognitive behavioural therapy (CBT), counselling, other therapies, and guided self-help. It offers help for common mental health problems, like anxiety and depression.

Other support services

Mind

Mind offer a range of services, including one-to-one support, counselling, and group support.

Papyrus – Prevention of Young Suicide

Papyrus’ HOPELINEUK offers confidential support and advice:

York Safe Haven

York Safe Haven offers a walk-in service for people in York and Selby – no appointment needed.

University support services

The following services are available to all Hull York Medical School students, regardless of your university of registration.

University of Hull Student Assistance Programme (SAP)

University of Hull’s Student Assistance Programme offers 24/7 support, delivered in partnership with Health Assured. They can help you with anything that’s impacting your mental health and wellbeing. You might be feeling stressed about exams, feeling anxious, homesick or lonely.

Any Hull York Medical School student can access the SAP. You can access this service regardless of your location, and whether you are away from university or overseas.

  • Freephone 0800 028 3766 - 24/7 helpline to speak to a trained and compassionate counsellor
  • Download the Wisdom app (use unique code MHA148306) to speak to someone through live chat, arrange a video call, or access a range of extra wellbeing resources
Talk Campus

All Hull York Medical School Students can also access TalkCampus, a platform for 24/7, anonymous student mental health support offered by the University of York.

You can learn more and access the App through the University of York website.

University of Hull Student Services

You can access mental health support at the University of Hull via Hubble. Whether you’re looking for a one-to-one session, a referral to specialist services, or help managing your wellbeing, the support available is tailored to your needs.

To get started, you can:

  • Complete the Pathways to Support self-referral form on the Hubble Portal
  • Visit the Hubble Centre in person on the first floor of Student Central
  • Call +44 (0)1482 462 222 for advice or urgent concerns
  • Find additional support information or start a live chat using the Hubble Portal

For more complex situations, the Mental Health team can also coordinate support with your academic department or external services to ensure the right help is in place.

University of York Open Door

Open Door provides confidential advice and support to students experiencing psychological or mental health difficulties.

We have a dedicated Open Door Mental Health Practitioner who provides support, wherever you are based.

Although all Hull York Medical School students can access the Mental Health Practitioner, if you are a Hull registered student who requires ongoing mental health support, you may still be referred to the Hull Mental Health team in order for you to access all support available to you.

To make an appointment:

Hull York Medical School support

Our dedicated Student Wellbeing Team provide pastoral support to Hull York Medical School students who are experiencing an issue that is impacting their studies.

The Team provide guidance on services at our universities or Medical School that can help you, including signposting to appropriate academic support.

You can find details of these services, and lots of other useful information about health and wellbeing, in the Student Wellbeing Team’s area on Blackboard (student login required).

If a meeting with a member of the Student Wellbeing Team would be beneficial, please complete our meeting request form. Meeting slots are available from 9 am to 5 pm, Monday to Friday.

We take confidentiality very seriously and have measures in place to guard any information shared with and held by the Medical School. Information would only be shared elsewhere with a student’s explicit consent, unless there were exceptional circumstances and it was lawful to do so.

Contact the Team by emailing studentwellbeing@hyms.ac.uk